SSJC MEDIA GROUPGOLD COAST · BRISBANE

The free self-check

Where do enquiries slip between the first call and the booked job?

You’re on the tools all day. The phone rings, a message lands while you’re under a sink, and the follow-up can slip. Seven quick questions show you where to look first.

Start the self-check

Your answers stay on this page. It doesn’t send or save them. Close it and they’re gone.

Three steps. Stop after any of them.

  1. Do the self-check. Seven quick questions about what happens to an enquiry in your business. Two set the scene. Five are scored.
  2. See your score out of 10. Plus where to look first, going by your answers.
  3. Want a second set of eyes? Get a free Lead System Check. That one is with me, Craig. I ask how enquiries reach you and how you quote and follow up, no file needed, and you get a one-page Lead-to-Job Map and a written price.

The self-check

Tap an answer and the next question appears. With a keyboard, use the arrow keys, then Next.

1 of 7What kind of business is it?

2 of 7Before a follow-up text or email goes to a customer, who reads it?

3 of 7When someone sends an enquiry, how fast do you reply in business hours?

4 of 7What happens to enquiries after hours and on weekends?

5 of 7After you send a quote, what happens next?

6 of 7On a phone, how quickly can someone send you an enquiry?

7 of 7How does a customer book a job with you?

Your result

0out of 10

Several gaps.

Your answers point to more than one step that depends on someone remembering or being free.

Some gaps.

The basics are there, and your answers point to at least one step that depends on someone remembering.

Solid basics.

Going by your answers, more is working than not.

This score only adds up your five answers. It doesn’t measure your business or predict anything.

Where to look first, going by your answers

Going by your answers, each step has a set process, so there is nothing to rank.

  1. The first reply0 of 4

    You said: “” and “”

    When the first reply waits until the next morning or later, the enquiry sits with no answer until then. If it goes quiet, you may not find out why.

    Your first reply is covered. Keep it that way, especially on busy days.

  2. The quote that goes quiet0 of 2

    You said: “”

    A quote is the moment someone is still making up their mind. If nobody owns the follow-up, the quote sits in an inbox or a notebook. Nobody says no. The job can sit with no second message.

    Your quotes have a set follow-up. Check it still happens when you’re flat out.

  3. The way people reach you and book0 of 4

    You said: “” and “”

    If getting in touch from a phone takes several screens, or booking means catching you on a call during work hours, the enquiry waits on the customer trying again or on you being free to answer.

    Your booking step is clear.

Your answers to the first two

Business
Who reads a follow-up before it goes

Why this question: whoever writes a sales text or email, it goes out with your business’s name on it.

Nothing you tapped has left this page.

Want a second set of eyes on it?

That’s the Free Lead System Check. Tell me how enquiries reach you and how you quote and follow up now, no file needed, and I reply by email with a one-page Lead-to-Job Map and a written price. I only ring if you give me a number.

Get a free Lead System Check Email me

Put your score in the “Anything I should know?” box on that form and I’ll start from it.

You can stop here too. The self-check is yours either way.